This is why your broadband isn’t working

Some BT Broadband customers have reported problems accessing websites this morning. Sorry, we’re aware of a problem & working to fix asap

— BTCare (@BTCare) July 20, 2016

We’re aware that some customers are having issues getting online. We’re investigating and you can find updates at https://t.co/Pwk4yl2VyG

— Plusnet Help (@plusnethelp) July 20, 2016

The problems appeared to be related to BT’s DNS servers, which help route traffic on the internet. BT, though, in a later tweet, said the issue is linked to power issues at one of its internet connection partners’ sites in London.

Website reporting service Down Detector has indicated thousands of complaints from across London, Manchester, Birmingham, Liverpool, Sheffield, Leeds and Nottingham.

The timing couldn’t be worse for the company, either, with MPs just yesterday criticising the giant for not investing enough in BT Openreach, the broadband infrastructure BT provides to other internet service providers.

Telecoms watchdog Ofcom, meanwhile, is currently considering whether Openreach should be spun off into a separate company to prevent conflicts of interest between BT and the competitors it also supplies.