Samsung: Don’t use, don’t sell Galaxy Note 7

If you have a Samsung Galaxy Note 7 phone, even one of the supposedly safe replacements, you should power it down.

That’s the message Monday from the US Consumer Product Safety Commission and from Samsungitself.

“Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase,” reads a statement from a Samsung representative.

The CPSC issued a similar warning. “While we continue our active investigation into reports of phones overheating and burning in multiple states, consumers should power down and stop using all Galaxy Note 7s,” reads a statement from CPSC Chairman Elliot Kaye. “This is the safest course of action.”

We don’t know why Samsung’s replacement phones might be catching fire, or how many might be affected, but both Samsung and the US regulator are urging consumers not to take any chances with the new devices. As many as five replacement Note 7s have allegedly exploded, most of them over the weekend.

This is just the latest in a nightmare scenario for Samsung. The Note 7, which arrived in mid-August, was Samsung’s chance to shine with the most advanced phone on the market. It launched to rave reviews, weeks ahead of Apple’s rival iPhone 7 and Google’s Pixel phone announcement. But Samsung wound up recalling every single handset sold (outside China) after nearly a hundred reports of the devices catching fire.